Information on service accessibility
INFORMATION ON SERVICE ACCESSIBILITY
Pursuant to Article 12 and Annex IV of Italian Legislative Decree No. 82/2022
Marcato S.p.A. – e-commerce service
Website: www.marcato.it
The philosophy of “things made well”, which has distinguished Marcato S.p.A. since its origins, also guides the Company in its ongoing commitment to ensuring the best possible digital experience for our customers, including those with motor, visual, hearing or cognitive disabilities, with the aim of enabling them to navigate our website without limitations or difficulties.
We constantly work to make our website increasingly accessible so that it can be used by everyone, without barriers or discrimination, and we pursue this objective on the basis of rules and standards established at national and European Union level.
Our ongoing commitment to enhancing the accessibility of our website, including beyond regulatory requirements, is aimed at ensuring an inclusive experience for all users.
1. Service provider
Marcato S.p.A. (Tax Code: 00729930289), with registered office at Via Rossignolo No. 12, Campodarsego (PD), provides e-commerce services to consumers through its corporate website, www.marcato.it, and the e-commerce service accessible through the platform.
2. General description of the service
The service allows users to browse the catalogue and information on products and accessories, register an account, and purchase Marcato S.p.A.-branded products online and, for this purpose, to: select one or more products for purchase; confirm the purchase, including by accepting the terms and conditions of sale and the privacy policy; enter the information required for invoicing/accounting management of the transaction/shipping and logistics; pay for the purchased goods using different payment methods; withdraw from the contract within the time limits provided by law; submit requests for assistance; and access after-sales support.
The service is provided via a website compatible with all browsers and accessible from desktop and/or mobile devices.
3. Description of how the service operates
Users can browse the categories of products offered in Marcato S.p.A.’s online store, search for and view products, add them to the shopping cart, identify or authenticate themselves when required, complete the purchase by confirming it, accepting the terms and conditions of sale and the privacy policy, proceeding to checkout and making payment, and use Marcato S.p.A.’s support services.
4. Applicable accessibility requirements
Marcato S.p.A. pursues compliance with the accessibility requirements laid down in Italian Legislative Decree No. 82/2022, the UNI CEI EN 301549 V3.2.1 standard and the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which are used as technical references for verification and continuous improvement activities.
5. How the service meets accessibility requirements
Marcato S.p.A. adopts technical and organisational measures to make the service perceivable, operable, understandable and robust, including for persons with disabilities. The assessments carried out have confirmed the accessibility of the website in various respects, including semantic structure, page titles, language identification, minimum contrast, text resizing, content reflow and status messages. Additional requirements remain subject to verification and periodic monitoring with a view to their implementation.
The following measures have also been implemented:
• The display and operation of content do not depend on screen orientation, unless a specific orientation is essential.
• With regard to pre-recorded multimedia content, an alternative is provided that contains the same information or explains the content, for example, a text transcript of audio content or a text description of what is displayed.
• Each form field (e.g. name, email address, address) has a clear and identifiable purpose, and assistive software and technologies (such as screen readers) can determine what information needs to be entered.
• All content functionality can be operated using only a keyboard, without requiring users to press keys within specific time limits.
• Where animations, flashing, scrolling or automatically updating content start automatically and last for more than five seconds while other content is visible, the website provides a mechanism for pausing, stopping or hiding the movement; automatic updates can be stopped, hidden or their frequency can be controlled, unless they are essential.
• Web pages have titles that describe their topic or purpose.
• The language of each page is specified so that browsers and screen readers can automatically identify it.
• In the HTML code, each element has correct opening and closing tags, tags are properly nested and do not overlap, no attribute is duplicated within the same element, and each ID is unique.
6. Accessibility of identification, security and payment functionalities
Identification, authentication, payment and transaction-management functionalities are developed and monitored taking into account the accessibility requirements applicable to e-commerce services.
As of the date of this update, assessments of specific WCAG criteria relating to these functionalities are still ongoing.
7. Accessibility status of the service
Automated, technical and sample-based manual assessments have confirmed compliance with numerous WCAG criteria, while others remain under assessment and/or are being progressively brought into compliance. Marcato S.p.A. has prepared a remediation plan to address the issues that prevent the website from being fully accessible, with the support of specialised partners.
A continuous website accessibility monitoring system will therefore be introduced, including periodic accessibility audits and targeted technical assessments involving experts and users with disabilities.
8. Accessibility for different types of disabilities
Cognitive and learning disabilities
The service is designed to facilitate the comprehensibility of content, consistency of navigation and predictability of interactions. Marcato S.p.A. also monitors the comprehensibility of content, error identification, and the usability of forms and purchasing procedures.
Motor disabilities
The service aims to support the use of alternative input devices, assistive technologies and mouse-free navigation. Keyboard navigation, focus management and the behaviour of certain interactive components remain subject to assessment and are included in the remediation plan.
Hearing disabilities
Essential service content does not rely solely on audio. With regard to any multimedia content, assessments of captions and video accessibility are ongoing with a view to bringing such content into compliance.
Visual disabilities
The service is designed to facilitate the use of screen readers, magnification software, browser zoom and other assistive technologies for persons who are blind or have low vision. Consideration is given to semantic structure, page language, text resizing, colour contrast and assistive reading technologies.
9. Compatibility with assistive technologies
The website is developed taking into account the use of screen readers, magnification software, zoom functionality, keyboard navigation and the accessibility settings of desktop and mobile operating systems; interoperability with such technologies and settings remains subject to periodic assessment.
10. Monitoring and maintenance of compliance
Marcato S.p.A. periodically monitors accessibility through technical assessments, manual and automated testing, audits also carried out with specialised service providers, compatibility analyses, the management of reports and feedback, and the implementation of any resulting corrective measures.
11. Limitations and improvement plan
Some content or functionalities may have limitations or require further manual assessment, potentially affecting the experience of users with disabilities.
Areas for improvement include, for example, captions, meaningful sequence, sensory characteristics, input purpose, text spacing, content on hover or focus, keyboard navigation, focus order, link purpose, headings and labels, behaviour on focus, error handling, and error prevention in operations resulting in legal or financial commitments or affecting data.
The areas identified require the completion of manual assessments and, where necessary, the implementation of the resulting corrective measures.
The improvement plan includes completion of the audit, automated and manual assessments, updates to components, testing with specialists, and monitoring of reports and feedback.
In the event of any difficulties, users may use the channels indicated in the “Assistance and reporting” section to receive support or alternative information as quickly as possible.
12. Review and updating of accessibility information
Marcato S.p.A. periodically verifies that the information provided is up to date and consistent with the service, changes made to the website and platforms, developments in assistive technologies and applicable legislation, as well as the results of monitoring activities, audits and reports.
The information is reviewed at least annually and, in any event, whenever significant changes are made to the service, infrastructure, or regulatory and technical framework.
Any necessary updates are published without undue delay in the same manner as this document.
Marcato S.p.A. retains documentation relating to assessment, monitoring and improvement activities for the period prescribed by law and makes it available to the competent Authorities.
Development and maintenance activities take accessibility by design into account, where technically and organisationally feasible.
13. Assistance and reporting
Anyone experiencing difficulties in accessing the website content is invited to report the accessibility issues encountered and/or request alternative content through the following channels:
• online form: https://helpcenter.marcato.it/hc/requests/new?ticket_form_id=33777707251729, selecting “Support for website accessibility” as the reason for the request;
• email: accessibility@marcato.it
• telephone: +39 049 9200988
• post: Marcato S.p.A., Via Rossignolo 12, 35011 Campodarsego (PD), Italy
Reports submitted will be handled by the designated personnel and a response will be provided as soon as possible and, in any event, within 30 days.
As stated above, Marcato S.p.A. is committed to making this website usable by everyone, regardless of their abilities, and we will consider every suggestion valuable.
14. Date of update
Document last updated: 30 July 2026
